Refund Policy

Refund & Return Policy

At bond + Play, every sensory mix and play kit is thoughtfully handmade and individually checked before dispatch.

Due to the nature of our handmade products, please read our Refund & Return Policy carefully before placing an order.

1. No Change-of-Mind Refunds or Returns

ALL SALES ARE FINAL.

We do not accept returns, exchanges or refunds for the following reasons:

Change of mind after placing an order.
Incorrect product selection or ordering mistakes made by the customer.
Personal preference regarding colours, textures or appearance.
Slight variations in colour, shape or texture due to the handmade nature of our products.
Failure to read product descriptions, ingredients, safety warnings or purchasing information before ordering.

Please review your order carefully before completing payment.

2. Handmade Product Variations

Our products are handmade in small batches.

Slight differences in colour, texture, shape and appearance are normal and should be expected.

These variations do not automatically qualify for a return or refund.

3. Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of receiving your parcel.

Please provide:

Your order number.
Clear photographs or videos of the affected product.
Photographs of the outer packaging, where applicable.

We will review each case individually and determine an appropriate resolution in accordance with applicable consumer protection laws.

4. Shipping and Delivery Issues

Once an order has been handed over to the courier, delivery is subject to the courier's handling and delivery arrangements.

For parcels that are lost, significantly delayed or damaged during transit, please contact us so that we can assist with the relevant courier enquiry.

Shipping fees are generally non-refundable, except where otherwise required by applicable law.

5. Cancellation of Orders

Once payment has been confirmed and an order has entered processing or preparation, cancellation requests may not be accepted.

Please contact us as soon as possible if you wish to request a cancellation.

Any cancellation or refund will be subject to applicable laws.

6. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable Malaysian consumer protection laws.

Where a refund, replacement or other remedy is legally required, we will handle the matter accordingly.